PADiLLY is a German-American family business and our mission is to bring beautiful, high quality, natural toys from Germany, Europe and around the world into the hands of kids, create fun and make their eyes sparkle. All toys and accessories available through PADiLLY are of exceptional beauty, educational value, and were carefully selected by the PADiLLY Team.
Before an item gets placed on one of PADiLLY's pages, it has to pass the rigorous test of complying with PADiLLY's high expectations for quality, educational value, design, material and fun factor.
PADiLLY – come play with us.
We like to hear from you and get feedback. Read what our current customers have to say about PADiLLY and our excellent customer service by visiting PADiLLY Customer Reviews
. Thank you.
The majority of our products are made from wood. Some are hand-painted; others expose the full variety of the natural coloring and grain. Products made from natural materials vary in color. Some are lighter; others are darker. They are unique and the coloring of the items shipped might differ slightly from those pictured on our pages. Please be ensured that all products are of an exceptional quality and individual beauty.
Placing your Order
There are several ways to shop at PADiLLY.com:
- Place your items in your shopping cart by pressing the "Add to Order" button next to the product
and follow the secure checkout powered by Yahoo!Store;
- Browse our pages and call PADiLLY at 1-888-PADiLLY (1-888-723-4559) to place your order; or
- Print the checkout pages including your order, shipping and payment information and send it to:
526 Pfeffer Drive
Columbia, IL 62236-1006
Mail orders will take longer to fill as it will take a few days
for us to receive your order through the mail.
If you have any questions along the way, please let us know
Enjoy your shopping!
Orders get processed within two business days and are shipped via the US Postal Service or
FedEx. If you have a PO Box, please include both your street address and your PO Box.
555 Main Street
PO Box 123
Anytown, US 12345
Want to keep the surprise present a surprise?
Consider sending it to your office or workplace.
Please see the following table for shipping charges.
|Merchandise Total||Shipping Charge
|up to $100
|Alaska, Hawaii, Puerto Rico, US territories and military addresses
||$14.95 - restrictions apply|
Currently, we only ship to locations within the US
as well as all military addresses.
To inquire about shipping arrangements other than Regular Ground, please send an email to CustomerService@Padilly.com
We ship with FedEx Ground, FedEx Home Delivery, USPS Priority and USPS Parcel Post. USPS Parcel is used when we have very large and heavy items going to Alaska, Hawaii and Puerto Rico. We use USPS Priority to these locations for lighter items.
USPS Priority is an estimated 3-day service inside the continental US.
The following map shows the estimated delivery times for FedEx Ground and FedEx Home Delivery. These times are estimates. Please do not include the day a package is shipped when counting (i.e., a two day service shipped on Monday would arrive on Wednesday.) We usually ship orders within 2 business days after an order was placed.
PADiLLY's home is in Columbia, Illinois. We will add sales tax in the amount of 7.5% of the merchandise total to all orders shipped to an address within Illinois.
All merchandise is carefully inspected before it is shipped to you to ensure the highest quality possible. To report items damaged during transport, please call PADiLLY at 1-888-PADiLLY (1-888-723-4559) and have your order number handy. We will take it from there.
We accept returns within 30 days from the date of sale.
All returns require a Return Merchandise Authorization number printed on the outside of the shipping box. Please email PADiLLY to receive your number Returns@Padilly.com
. We can only accept returns of unused merchandise in its original packaging with all tags attached. You will be responsible for the return shipping costs. We encourage you to send your return with insurance and a delivery confirmation/tracking number for your protection. Refunds will be issued for the cost of the returned merchandise once we receive the package and the items are inspected. If the original order qualified for free shipping and the return causes the order to fall below the required minimum for free shipping, we will deduct $8.95 from the credit. Additional adjustments might be made for any coupons or other discounts that were used, but no longer apply. Credits will be issued for merchandise only, shipping costs are non-refundable.
Before returning any merchandise, please contact us by sending an email including your order number to Returns@Padilly.com
to receive detailed mailing instructions.
Please note - all exchanges are treated as a return and a new order.